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Customer Experience (CX) is the collection of interactions of your clients with your brand. These interactions don’t start or end with a purchase or when they walk in or out of your store: they comprise previous and further moments such as brand discovery or after-purchase services.
Are you offering a complex variety of services? Could their information architecture help comprehend what it is you’re offering?
Are the physical and digital experiences of interaction with your brand isolated from each other, in other words, siloed?
Is your brand voice consistent across all channels? Is your organization playing at the same beat when it comes to customer experience?
At StratejiCo. we’re combining decades of experience in strategic analysis and guidance with design-thinking best practices to offer solutions to your challenges in CX. Our partners help us deliver the right technologies to help you overcome the specific challenges that your case requires, tailored to your needs.